This is due to the actual make up of a fabric. Wovens and blends make great sling fabrics due to the strength of the weave. Acrylics and Sunbrella fabrics are intended for cushions where there is not the stress that is found in sling furniture.

Winston only allows distribution of our product through the specialty dealer retail channel.

Contact another Winston dealer in your area and ask them if they would help you with this.

Ask a Winston dealer for this information. They can contact us to find out what the lead time for orders are as they can vary at different times of the year.

Contact a Winston dealer and they will determine if the fabric you want to use meets Winston’s standards and requirements.

Contact a Winston dealer in your area to determine this.

Take your original receipt if you have it to a Winston dealer and they can help provide this for you.

Mildew forms on dirt and not on fabric. You should clean your cushions or slings to remove this.

Take several pictures of your furniture to show to your dealer so that it can be properly identified.

Contact a Winston dealer.

Yes, any metal, wood, composite product needs to be protected from winter conditions. It is best to bring your furniture indoors. If that isn’t possible, protect the furniture an outside furniture cover.

There isn’t one. Winston Furniture is completely rust proof.

Yes, all alternative tops are shipped with a plug in consideration that an umbrella may not be used. If lost, a replacement is available from your Winston Dealer.

Cast aluminum is a manufacturing process that allows for additional design and style with the aluminum. The aluminum is actually melted and poured into molds to create the design. Anything that can be drawn can be manufactured in cast aluminum. The end result is truly beautiful furniture.

All standard finishes are crafted with our state of the art powder coating system. This system allows for complete and uniform coverage on every frame, every time. Premium finishes go the next step to hand wiping and detailing of a multi step color or antiquing over the base coat producing a magnificent "old world" appearance to the frame.

This is vinyl that has no fillers, just pure vinyl. This assures that the strap will stay soft and ply able through many years of use.

Winston is a true example of investment grade furniture. Our furniture is designed and built for many years of enjoyment and use. It is not unusual to hear about a 25 year old Winston set still being enjoyed today. A lot of people are tired of buying inexpensive furniture that may (or may not last) 3/4 years. When factoring in the time a Winston set is used, it is actually less money than the imports at the big box stores.

Contact a Winston dealer to see if the items are still available.

As a fashion company we do our best to stay on top of current trends so what was once popular may not be current in our line.

Many factors effect drying time. Air temperature, humidity and how wet they are. Usually they will dry in less than 24 hours. Hanging them or taking them off the furniture frames and allowing gravity to help pull the moisture out will allow them to dry faster.

Yes, you can purchase through your local dealer. Be sure to have your sling measurements and a photo of the furniture you want a replacement for.

Contact a Winston dealer, who will help you determine what you need to order and can show you current fabrics selections to choose from. If you have your original receipt showing the date you purchased and the model number, please give this information to the Winston dealer. Photos will also be helpful if you do not have your original receipt.

Contact a Winston dealer for help ordering parts. Depending on the age of your furniture, parts may not be available. A Winston dealer can help determine this for you.

Winston does not keep an inventory of ready-made cushions or slings. Slings and cushions are made to order from the current Winston fabric selection.

A Winston dealer will have a complete list of replacements that are available for many retired collections.

A Winston dealer can help determine this. Measurements of the actual piece to be replaced would be helpful as would a photo of the furniture.

A Winston dealer can identify the available sling fabrics.

Winston has replacement instructions that can be obtained from a local Winston dealer.

Yes, Winston carries replacement glides. You will need the provide model number of the chair to confirm that we have them in stock.

Yes, spring plates are available, and easily replaced. A Winston dealer can provide more information on this process.

Yes, most Winston sling chairs built in the last 20 years can have the slings replaced at a very reasonable cost. This affords the owner to create a brand new look on their patio, deck, or pool.

We do our best to keep old parts but can only stock a certain amount of parts and most have to be current.

Consult with a Winston dealer. Winston will determine on a case by case basis if these can be manufactured and provide their respective cost as well.